Refund policy

Return & Refund Policy

Last Updated: July 13, 2026

At SB7 STORE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging with all tags and accessories included.

  • A valid proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used or damaged products (unless received damaged)

  • Personal care or hygiene items

  • Gift cards

  • Clearance or final sale items

  • Customized or personalized products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging. We will review your request and arrange a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Processing may take 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellation

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the standard return process.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team. Please include your order number for faster assistance.